Cancellation Policies

We believe in transparency. Every listing clearly displays its cancellation policy, chosen by the host from our three standardized tiers.

Flexible

24 hours prior

Guests get a full refund if they cancel up to 24 hours before check-in.

Moderate

5 days prior

Guests get a full refund if they cancel up to 5 days before check-in.

Strict

14 days prior

Guests get a full refund if they cancel within 48 hours of booking and at least 14 days before check-in.

Cancellations · Hearth & Key